Another task support team have to occasionally carry out, is to update the online manual with the new features and modifications implemented in Etere.
Every time developers release a modification, along with the main incident that is left in fixed status, they create a linked ticket with status BUG to H24 and subject:
New Feature [fixed ticket]: [subject of the fixed ticket]
That is the ticket to take when you begin to describe the new implementation in the online manual. Once done, put online the chapter and save.
Refer to chapter 2.0.0.0 How to update Etere manual and subsequent ones, for some rules and useful procedures about the update of the online help.
Note: Not all the modifications have to be inserted in the manual for the customers. It's up to support to decide which changes have to be described and which haven't. For example, a fix for an error usually is not a change of Etere's behaviour, nor a new feature, so there's no need to update the manual and the ticket can be simply closed.