Etere
A consistent system
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2. How to Update Etere manual
2.1. Useful procedures
2.1.1. Help management- hidden command delete ID
2.1.2. Function to merge the various versions into a single view
2.1.3. Function to see chapters not updated in other languages
2.1.4. Update or Renumber Chapter
2.1.4.1 Update Chapter ex. #1
2.1.4.2 Update Chapter ex. #2
2.1.4.3 Renumber Chapter
2.1.10. Useful Query
2.1.10.1 Query per sistemare capitoli con numerazioni uguali
3. Operational Procedures for New Employees
3.1. 3CX Telephone Communications
3.1.1. 3CX Web system application
3.1.2. 3CX APP Windows Installation
3.1.3. 3CX APP IOS and ANDROID phone Installation
4. Guide to Etere Support
4.1. su.etere.com
4.1.1. Incidents list page
4.1.2. Advanced search and customer section
4.1.3. User functions
4.1.4. Incident page
4.1.5. Customer area
4.1.6. Customer license
4.1.6.1 Use cases
4.1.7. Incident states
4.2. Incidents priority
4.3. Incidents management
4.3.1. How customers contact support
4.3.2. Emails reception and cataloguing
4.3.3. Etere Support's competency limits
4.4. How to test a fix
4.5. Bugs to H24
4.6. MET tests
4.7. Workstations xml file
5. Guide to Etere Management SYS Area
5.1. Home page- Arrival and Departure
5.2. Ancillary table
5.3. Components
5.3.1. Add a new file to the installation
5.3.2. Update an existing file in the installation
5.5. Internal manual
5.6. Language
5.11. Release
5.15. Temporary link
5.17. Zip for etere install
10. Linux
10.1. Problem solving
20. Etere Support notes
20.1. Executable parameters
20.2. HP bios settings
20.3. Remote assistance programs
20.3.1. Microsoft Quick Assist
20.4. Telegram
20.5. ftp.etere.com
20.6. Medialooks
20.6.1. Supported Blackmagic drivers
21. HOW TO CONFIGURE 3RD PARTY DEVICES
21.1. Etere.WF.Avid.exe
21.2. Etere.WF.Baton.exe
21.3. ftpexec.exe
21.4. vftnew_rhozet_rename_cod_progra.bat
21.5. DVCPRO 50 or DV25 QT Transcoding
21.6. MPEG 2 Omneon MXF Transcoding
21.7. SAF Transcoding
21.8. MXF from K2 Transcoding
21.9. ETRHOZETMERGE.exe
21.10. Et9010 Clock Display
40. Etereweb setup
40.1. Self-signed certificate & https website
50. ----------------------------- WINDOWS APPS -------------
50.1. Etere Quick Commands
51. Etere ActiveSync
51.1. Parameters Set Up
62. Etere Configuration
62.1. New System Maintenance
62.4. DataMover Actions
62.4.7. Copy action
62.4.7.2 External Mover
62.4.7.3 For Any Executable
62.4.7.4 For Harmonic Devices
62.4.7.5 For Seachange devices
62.4.7.6 For Grass Valley Profile Devices
62.4.7.9 File Renaming
62.4.8. Etere.WF.Aurora.exe
62.6. Resources
62.6.1. Spectrum X
62.6.3. Additional functions
62.6.3.4 Manage legacy resources
78. Etere MAM
78.2. Media Library
78.2.2. Media Features
78.2.2.41 Playback Controls
78.3. SUBTITLE STL: IMPORT WORD-LEVEL STYLE FORMATTING
91. Etere Scheduling
91.2. Executive Editor
91.2.3. EE Menus
146. RAITRADE
146.1. Come connettersi a RAITRADE
146.2. Database TAPELESS
146.3. Database RAITRADE
146.3.1. RTGATEWAY
146.3.2. RTMAIN
146.3.3. RTMMEditor – RTMMServer – RTMMExpMgr
146.3.4. RTMMRecord
146.3.5. RAIREEL
146.3.6. Applicativi Radio
146.3.7. GESTIONE IA/BB
146.3.7.1 Configurazione Tipologie - Logo Canali
146.3.7.2 Ricerche Eventi e Viste
146.3.7.3 Export XLS
146.3.7.4 Schede Materiali
146.3.7.5 Palinsesto orizzontale - RTMMServer
146.3.7.6 RaiReel
146.3.7.7 Sito gestione lavorazioni
146.3.7.8 RTGateway
146.3.8. Custom Scripts
146.3.9. operazioni di sgancio materiali
146.5. Targeted Advertising
146.5.1. RTMain
146.5.2. RTMMEditor - RTMMExpMgr - RTMMServer
146.5.3. RAIPUBBLICITA.exe
146.5.4. Invenduto su TA
146.6. EVENTI COUNTDOWN
146.7. PROMOTAIL
146.8. Disaster Recovery
147. RAI ICT
147.1. Connessione VPN RAI ICT
147.1.1. Installazione e Configurazione VASCO Digipass
147.1.2. Come connettersi a RAI ICT
147.1.3. Installation and Configuration of VASCO Digipass
147.1.4. How to connect to RAI ICT (English version)
147.2. Come ri-generare la Password per l'utenza AVID
147.2.1. How to re-generate the Password for AVID users
147.3. Come sbloccare un Memory da RAI ICT
147.3.1. How to unlock a Memory at RAI ICT
147.4. Come connettersi a REMEDY
147.5. Come usare il supporto RAI-ICT Remedy
147.5.1. Come progredire nel ticket – Messa in attesa
147.5.2. Come assegnare il ticket ad un altro gruppo
147.5.3. Come chiudere un ticket
147.5.4. Come risolvere un ticket
147.5.5. How to use Remedy (RAI-ICT support tool)
147.5.5.1 How to progress through the ticket – Putting it on hold
147.5.5.2 How to assign a ticket to another group
147.5.5.3 How to Close a Ticket
147.5.5.4 How to resolve a ticket
147.6. Architettura MAM ETERE RAI ICT
147.6.1. Memory
147.6.1.1 Come collegarsi ai Server Memory
147.6.2. Server Centrali
147.6.2.1 Emittenti RAI
147.6.2.2 Emittenti NON- RAI
147.6.3. Server Regionali
147.6.4. Tab Registrazione
147.6.5. Tab Encoder
147.6.6. Tab Streaming
147.6.7. Tab Archiviazione
147.6.8. Tab Manutenzione
147.6.9. Tab Opzioni
147.6.10. Tab Controllo Registrazione
147.6.11. Memory sul Web
147.6.11.1 Modifiche configuazioni Memory
147.6.11.2 Etere memory browser web
147.6.11.3 Stampe
147.6.11.4 Registrazioni pianificate
147.6.11.5 Lista contenuti
147.6.12. Memory servizio
147.6.12.1 Configurazione servizio Memory
147.7. Servizio media manager custom RAI
147.7.1. Servizio in PRODUZIONE
147.7.2. Servizio in COLLAUDO
147.7.3. Configurazioni Servizio
147.7.3.1 Tab Setup
147.7.3.2 Tab Configura content type
147.7.3.3 Tab configura percorso
147.7.4. Pagina Rai Media Manager Monitor
147.7.5. Media Manager Monitor nella pagina Memory lista contenuti
147.7.6. Struttura logs del servizio Media Manager Rai
147.7.6.1 Analisi log del main
147.7.6.2 Analisi log del job
147.8. API RAI ICT
147.8.1. INTERROGAZIONE CONTENUTI / EDL / ASSET
147.8.2. ESTRAZIONE DELLE IMMAGINI
147.8.2.1 ESTRAZIONE DELLE IMMAGINI Automatico
147.8.3. SERVIZIO OPERAZIONI
147.8.3.1 Esempio COPIA FILE
147.8.3.2 Esempio CREAZIONE FOLDER
147.8.3.3 Esempio SPOSTAMENTO FILES
147.8.3.4 esempio COPIA DIRECTORY
147.8.3.5 esempio CANCELLAZIONE FILE
147.8.3.6 esempio CANCELLAZIONE DIRECTORY
147.8.3.7 esempio COMPRESSIONE/DECOMPRESSIONE FILES E DIRECTORY
147.8.3.8 esempio ARCHIVIAZIONE FILE
147.8.3.9 esempio TRANSCODIFICA FILES
147.8.3.10 esempio LANCIO ESEGUIBILI
147.8.3.11 esempio MANIPOLAZIONE XML (xslt)
147.8.3.12 esempio CHIAMATA API WEB ESTERNO
147.8.3.13 esempio TAGLIO/UNIONE FILES MULTIMEDIALI
147.8.3.14 esempio ESTRAZIONE IMMAGINI/WAVEFORM
147.8.3.15 esempio QUERY DB ESTERNI
147.8.3.16 esempio INVIO MAIL
147.8.3.99 XML OPERATION TYPE (File singole operazioni)
147.9. RAI ICT support protocol
147.9.1. Server/Virtual machine list
147.9.2. Etere support boundaries
147.9.3. REMOTE ASSISTANCE on RAI ICT system and Remedy Incident Management
147.9.4. EXAMPLES CASES
147.9.4.1 357809
147.9.4.2 357806
147.9.5. Troubleshoting RAI ict incidents (2nd level)
147.9.5.1 FAQ 1 - Cosa fare nel caso di mancanza file encodati di un canale
147.9.6. How to transfer logs from RAI servers
147.10. Vasco Digipass
148. TIMB Integrations
148.1. IMPORT CUSTOM
148.1.1. IMPORT_SWOM
148.1.1.1 IMPORT_SWOM_FRISBEE
148.1.1.2 IMPORT_SWOM_K2
148.1.2. IMPORT_DISCOVERY
148.1.2.1 IMPORT_DISCOVERY_DMAX
148.1.2.2 IMPORT_DISCOVERY_REALTIME
148.1.2.3 IMPORT_DISCOVERY_NOVE
148.1.2.4 IMPORT_DISCOVERY_MOTORTREND
148.1.2.5 IMPORT_DISCOVERY_GIALLO
148.1.2.6 IMPORT_DISCOVERY_FOODNETWORK
148.1.2.7 IMPORT_DISCOVERY_HOMEGARDEN
148.2. IMAGESTORE
148.2.1. IMPORT con schede materiali per eventi secondari
148.2.1.1 WF di RESTORE
148.2.2. Notifiche in Palinsesto
148.2.3. CLEANUP IMAGESTORE
148.2.3.1 Graphics Restore Management
148.2.4. Processo lavorativo utilizzato da TIMB
148.3. SCTE CUE TONE
148.3.1. Configurazioni
148.3.1.1 Communication
148.3.1.2 AD Inserter
148.3.2. Come funziona
148.4. HBBTV
148.4.1. Import
148.4.2. STMAN
149. Mediaset integrations
149.1. Subtitles
149.1.1. Subtitle Process - SPOT
149.1.2. OP47 - Subtitle process - PROGRAMS
149.1.3. Subtitles - Activesync checks data consistency
150. Radio Live
150.1. Playout
150.2. Engine
150.2.1. Advanced tab information
150.2.2. LOGS
150.3. Troubleshooting
150.3.1. Fast preview in playout or director
150.4. Configuration
150.4.1. Config ARET Etere Lawo R3LAY VSC e Ember+ GPIO
150.4.2. Communication in case of multiple IPs
150.5. Useful queries
150.5.1. Queries per capabilities radio
151. Update logs files as document
200. Etere 3rd-parties
200.1. Microsoft Software
200.1.1. Microsoft IIS (Internet Information Services)
200.1.2. Microsoft Desktop Experience
200.1.3. Microsoft NLB
200.1.5. Microsoft SQL Report Viewer
200.1.6. Microsoft SQL Reporting Services
200.1.7. Microsoft SQL Server
200.1.8. Microsoft Hyper-V Manager
200.2. Other Software
200.3. Hardware Devices
200.4. Credits
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20 Etere Support notes