4 Guide to Etere Support

This is a guide about how Etere support works, which is mostly summarized in the following diagram.

How Etere support works

It's worth mentioning that support incidents may differ one from each other for some details that can't be written in a general guide like this. It's up to the technician to make the most of the developed working experience in order to recognize and face the various cases in the best way.

In the next chapters we'll see how etere support website works, how incidents are managed and what is support's job like.