Once Etere has completed its management and the ticket must be forwarded to RAI or VideoProgetti:
1. Make sure you are the assigned ticket holder.
2. Change the stato in: “Assegnato”
- !! It is not possible to directly change from “Pendente” to “Assegnato” first, do the following:
- “Pendente” > “In corso” > “Assegnato”
3. In the Gruppo Assegnato, field, select:
>> Application Maintenance > Application Maintenance > AM_MAM_VP (gruppo VideoProgetti)
oppure
>> SOC > SOC > SOC
4. Click Salva