If the ticket has been resolved by Etere and no further assignments are required:
1. Verify that you are the ticket's assignee.
2. Change the stato to: “Risolto”
3. Select a motivo dello stato
4. In the Risoluzione field, enter a brief description of the solution adopted in italian language (it will be emailed to the reporter).
5. The ticket can be reopened if the end user provides a collaudo negativo (negative feedback)